Review ID: 71152

Review Text: Broke after 16mo. I rarely write any product reviews but frustrations with this purchase experience has given me enough motivation to write this and hopefully warn others about Insignia products and customer service. I purchased this refrigerator on 2/13/2019 because of the high-rated reviews. My experience was completely the opposite. The unit stopped working/cooling completely on 6/23/2020 (after only 1 year and 4 months). Bad odor and brownish chemicals was leaking into the freezer compartment (see picture). I immediately contacted professional repair service (recommended by Yelp https://yelp.to/qTKq/ZZWg4fI7D7) and diagnosis was the sealed system failed and it's unrepairable. The technician concluded that it's a product defect given how short the time the unit was functional. I contacted Insignia customer service to inform them about this unit's defect. The only response they gave was Insignia cannot offer any help because it's out of their one-year warranty. This refrigerator has the shortest lifespan (16mo) I and anyone i know has ever owned. Words can hardly describe how unsatisfied i am given that i paid full price for this unit, did not operate it in any way to cause it to fail, and in the end, i was met with this very subpar level of customer service. It tells me that Insignia does not stand behind quality of their products and has given up on me being a returning customer.

Gold Attribute: {"Manufacturer's Warranty - Parts": '1 year', "Manufacturer's Warranty - Labor": '1 year', 'Side Panel Color': 'black'}

Review Image:

  1. Product Title: Insignia(tm) - 9.2 Cu. Ft. Bottom-Freezer Refrigerator - Black

    1. "Product Height" : "59 8/9 inches",
    2. "Product Width" : "23 3/5 inches",
    3. "Height To Top Of Door Hinge" : "59 8/9 inches",
    4. "Depth Without Handle" : "26 21/50 inches",
    5. "Depth With Handle" : "26 21/50 inches",
    6. "Total Capacity" : "9.2 cubic feet",
    7. "Refrigerator Style" : "Bottom Freezer",
    8. "Lighting Type" : "LED",
    9. "Ice Maker" : "No",
    10. "App Compatible" : "No",
    11. "Color Finish" : "Black",
    12. "Product Name" : "9.2 Cu. Ft. Bottom-Freezer Refrigerator",
    13. "Brand" : "Insignia(tm)",
    14. "Model Number" : "NS-RBM92BK9",
    15. "Color" : "Black",
    16. "Color Category" : "Black",
    17. "Side Panel Color" : "Black",
    18. "Product Depth" : "26 21/50 inches",
    19. "Standardized Width" : "24 inches",
    20. "Counter Depth" : "No",
    21. "Depth Without Door" : "23 5/8 inches",
    22. "Depth With Door 90 Degrees Open" : "48 inches",
    23. "Product Weight" : "124.8 pounds",
    24. "Refrigerator Capacity" : "6.4 cubic feet",
    25. "Freezer Capacity" : "2.8 cubic feet",
    26. "Configuration" : "Freestanding",
    27. "Convertible Temperature Zone" : "No",
    28. "Temperature Control Type" : "Electromechanical",
    29. "Defrost Type" : "Automatic",
    30. "Reversible Door Hinge" : "Yes",
    31. "Hinge Setting" : "Reversible left/right",
    32. "Ice and Water Dispenser" : "None",
    33. "Number of External Doors/Drawers" : "2",
    34. "Number_of_Refrigerator_Shelves" : "3",
    35. "Refrigerator Shelf Style" : "Adjustable, Removable, Spill proof",
    36. "Gallon Door Storage" : "No",
    37. "Refrigerator Shelf Material" : "Glass",
    38. "Freezer Compartment" : "Yes",
    39. "Freezer Location" : "Bottom",
    40. "Freezer Shelf Material" : "Wire",
    41. "Water Filtration" : "No",
    42. "Voltage" : "115 volts",
    43. "Estimated Annual Electricity Use" : "374 kilowatt hours",
    44. "Estimated Annual Operating Cost" : "45 United States dollars",
    45. "ENERGY STAR Certified" : "Yes",
    46. "Consortium for Energy Efficiency (CEE) Rating" : "CEE Tier 1",
    47. "Manufacturer's Warranty - Parts" : "1 year",
    48. "Manufacturer's Warranty - Labor" : "1 year",
    49. "UPC" : "600603234217",