Review ID: 81634

Review Text: Almost done with Msi laptops. I had the previous version of this laptop as well and Best Buy had to replace it after several times of sending it in to get fixed for things like the computer straight up stopping from working and by the end a fan straight up failed too. Best Buy decided to just replace that one with the new model since it was 2 years old (I had a 3 year warranty like I do on this one) and it was working well for about a week. Then problems started to show. They were intermittent at first, things like the audio completely failing to work and doing things in videos like the picture attach as well as games being unplayable while the computer is messed up, which would only go away after restarting the computer. I've been dealing with these problems for well over a month and they have only been getting worse. I have tried a long list of solutions that should work and have come to the conclusion that the problem is hardware. I have to restart my laptop at least once a day to fix these and it's starting to really get on my nerves. I use this laptop for college as well as some gaming in the off chance I get time to relax because I am very busy and don't have time currently to deal with these problems or to turn it into Best Buy where they'll send it to Msi for fixing for over 2 months like had happened at one time with my last laptop. I know several other people who have had these problems as well and I feel like the question needs to be held against either Best Buy or Msi to why they have such poor quality control for computers that are over 2 thousand dollars. When I find time to deal with them after this semester ends if Best Buy decides to replace the laptop I'm just going to have them change to a different brand like Asus because I've known them to have higher quality control.

Gold Attribute: {'Brand': 'msi', 'Processor Brand': 'intel'}

Review Image:

  1. Product Title: MSI - GS76 17.3" FHD 360hz Gaming Laptop - Intel Core i9 - NVIDIA GeForce RTX 3070 - 1TB SSD - 32GB Memory

    1. "Screen Size" : "17.3 inches",
    2. "Screen Resolution" : "1920 x 1080 (Full HD)",
    3. "Touch Screen" : "No",
    4. "Processor Model" : "Intel 11th Generation Core i9",
    5. "Processor Model Number" : "11900H",
    6. "Storage Type" : "SSD",
    7. "Total Storage Capacity" : "1000 gigabytes",
    8. "Solid State Drive Capacity" : "1000 gigabytes",
    9. "System Memory (RAM)" : "32 gigabytes",
    10. "Graphics" : "NVIDIA GeForce RTX 3070",
    11. "Operating System" : "Windows 10",
    12. "Battery Type" : "Lithium-ion polymer",
    13. "Backlit Keyboard" : "Yes",
    14. "Product Name" : "GS76 17.3" FHD 360hz Gaming Laptop - Intel Core i9 - NVIDIA GeForce RTX 3070 - 1TB SSD - 32GB Memory",
    15. "Brand" : "MSI",
    16. "Casing Material" : "Magnesium alloy",
    17. "Model Number" : "GS7611257",
    18. "Year of Release" : "2021",
    19. "Color Category" : "Black",
    20. "Refresh Rate" : "360Hz",
    21. "Processor Brand" : "Intel",
    22. "Processor Cores" : "8-core",
    23. "Type of Memory (RAM)" : "DDR4",
    24. "Number Of Memory Slots" : "2",
    25. "System Memory RAM Expandable To" : "64 gigabytes",
    26. "Graphics Type" : "Dedicated",
    27. "GPU Brand" : "NVIDIA",
    28. "Video Memory Type" : "Dedicated",
    29. "Headphone Jack" : "Yes",
    30. "Bluetooth Enabled" : "Yes",
    31. "Number of HDMI Outputs (Total)" : "1",
    32. "Number of USB Ports (Total)" : "3",
    33. "Number of USB 3.2 Type A Ports" : "2",
    34. "Number of Thunderbolt 4 Ports" : "1",
    35. "Battery Cells" : "4-cell",
    36. "Front-Facing Camera" : "Yes",
    37. "Front Facing Camera Video Resolution" : "720p",
    38. "Built-In Microphone" : "Yes",
    39. "Product Weight" : "5.4 pounds",
    40. "ENERGY STAR Certified" : "Yes",
    41. "EPEAT Qualified" : "No",
    42. "Numeric Keypad" : "Yes",
    43. "Manufacturer's Warranty - Parts" : "1",
    44. "Manufacturer's Warranty - Labor" : "1",
    45. "UPC" : "824142258941",