Review ID: 1436

Review Text: RING IS NOT TRUSTWORTHY!!!. This company is not trustworthy! I spoke to a representative to inquire about the security cameras that I could have installed under an eave and was told that the Ring Floodlight Cam would work. Therefore, I waited until Black Friday to purchase so that I could take advantage of the great deals that were out at the time. I was able to buy it for $50.00 less with a free echo dot, YAAAY!!! But hold on, we hired a professional electrician to come out and do the install and was informed that it will not be able to be installed underneath an eave as we were told by a Ring Representative. Called back in and spoke to another rep to explain my situation for them to say that no it will not work but the spotlight cam mount would be our best option since our desire was to have it hardwired. Therefore, we had to return for an exchange from Best Buy. Unfortunately, this product cost $50.00 more for less lighting and I had to end up paying for the Alexa dot that was in the package deal at the time of original purchase which now costed me $282.06 for the exchange. After I arrived home, I contacted Ring to explain to them what their Representative costed me by delivering the wrong information and Dillon (Ring Rep) replied that there was nothing that he could do and continued to insinuate that I wanted to be reimbursed or given a free device when I asked for neither. The customer service is very poor in my opinion which left me with a dreadful experience. I wouldn't recommend anyone to this company. Besides, after watching YouTube there are a variety of products on the market that are much better for much less. I'm sure that's why this product has such poor reviews as well as low end customer service.

Gold Attribute: {'Brand': 'ring'}

Review Image:

  1. Product Title: Ring - Spotlight Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - White

    1. "Video Camera Resolution" : "Full HD (1080p)",
    2. "Field Of View" : "140 degrees",
    3. "Night Vision" : "Yes",
    4. "Number Of Cameras Included" : "1",
    5. "Camera Power Source" : "Hard wired",
    6. "Works With" : "Amazon Alexa, Ring",
    7. "Voice Assistant Built-in" : "No",
    8. "Wireless Connectivity" : "Wi-Fi",
    9. "Maximum Operating Temperature" : "120 degrees fahrenheit",
    10. "Storage Type" : "Cloud",
    11. "Indoor Or Outdoor Use" : "Indoor and outdoor",
    12. "Minimum Operating Temperature" : "-20 degrees fahrenheit",
    13. "Audio Communication" : "2-way",
    14. "Product Name" : "Spotlight Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera",
    15. "Brand" : "Ring",
    16. "Model Number" : "8SH5P7-WEN0",
    17. "Color" : "White",
    18. "Color Category" : "White",
    19. "Camera Resolution" : "1080",
    20. "Night Vision Image" : "Color",
    21. "Day/Night Mode" : "Yes",
    22. "IP Camera" : "Yes",
    23. "App Compatible" : "Yes",
    24. "Compatibility" : "Smart security to any home",
    25. "Operating System Compatibility" : "Android, Apple iOS, Mac, Windows",
    26. "Camera Connectivity" : "Wireless",
    27. "Streaming Video" : "Yes",
    28. "Records Audio" : "Yes",
    29. "Subscription" : "Optional but not included",
    30. "Lighting Type" : "Spotlight, Motion activated, App-controlled",
    31. "Mount Type" : "Flush mount",
    32. "Alarm Type" : "Audible",
    33. "Alarm Location" : "On camera",
    34. "Product Height" : "4.96 inches",
    35. "Product Width" : "2.72 inches",
    36. "Product Depth" : "2.99 inches",
    37. "Product Weight" : "3.96 pounds",
    38. "Sensors" : "Motion sensor",
    39. "Manufacturer's Warranty - Parts" : "1 year",
    40. "Manufacturer's Warranty - Labor" : "1 year",
    41. "UPC" : "842861102628",