Review ID: 20328

Review Text: Nice hardware, but the software needs work. Overwhelmingly I would say I am happy with this headset. Despite what the confusing description states, these headphones are not just for the certain Alienware laptop models, but are suited for use with other gaming PCs as well. I used this headset with my custom gaming PC I built and I would say that at this price point I am happy with how it performs. The fit of the cups is comfortable over my ears, and the adjustability of these cups is interesting in that the cups themselves slide up and down in the channels of the headband for adjustment rather than the headband itself collapsing and extending as with so many other headset models. The comfort of the headset overall gets a 7/10 from me. The leatherette headband cushion is squishy but seems like it will hold up to extended gaming sessions without collapsing in on itself. The adjustment of the cups described above results in just enough force being applied to maintain the seal around your ears without the excess of too much collapsing source (a common source of headaches and discomfort when wearing over-ear headsets). The sound of this headset is acceptable at this mid-tier price level. I found that the highs were a bit tinny sounding, but the mids and bass are appropriately balanced. The speech produced through the microphone according to my friends (both in in-game chat control and through Discord) sounded good; neither tinny/whinny or muffled. The area of improvement I have for these headphones is the software. Upon plugging these headphones into my computer via the USB adapter. The Alienware sound center software tried to auto-install and my Avast anti-virus immediately flagged it as a threat and cancelled the install. Upon further investigation, it turns out that the software in the Microsoft store is rated by 31 reviewers as 1 star. Coming from brands like Logitech, Corsair, and even Razer that have their software pretty dialed in for their headsets, I have to ding Alienware here. Thankfully, software is something that can be fixed readily, and by the time you read this review they may have already fixed the described issue!

Gold Attribute: {'Brand': 'alienware', 'Sound Mode': 'surround', 'Model Number': 'aw510h-l'}

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