Review ID: 57371
Mention: microphone
Review Text: FOUR of my PCs could NOT recognize the mic!!!. I was really looking forward to using this as my first professional microphone, but FOUR of my Windows PCs could not recognize it as a device!!
They are all running Windows 10 pro.
As soon as I plug in, I get the "USB not recognized" notification (which is also reflected in the Device Manager "USB controllers" section).
The Jlab doesn't show up at all, in the Sound devices in either Device manager, or the Sound control panel.
I've searched online for device drivers for the Jlab Talk Pro, and they simply do not exist because apparently it is supposed to be "plug and play" (yeah, right!).
The packaging was clearly new, never opened, so I don't think I received a damaged unit.
I also don't think it's a defective unit either, don't see the point of replacing it with another, because there are users who've pointed out similar issues.
Full disclosure - I haven't talked to Jlab Tech support. However, I'm an IT professional, pretty technical, so I'm not sure what they would tell me that I haven't already tried. A plug-and-play device is not supposed to need tech support to plug it in!!
I'll simply return it and get a different brand.
If anyone is curious, I've tried it on a laptop with USB 3.0 ports only (Surface Book 3), one with USB 2.0 ports only (Thinkpad X200), two others with a combination of both (HP brands), and I also tried using a USB hub as well. Nothing worked!!!
Relevant pictures attached.
Predicted Product: 1
Gold Product: 19940
Gold Product in HTML: 2
Gold Product Position in Candidate List sorted by Fused Score: 2
Attribute: {'Brand': 'jlab', 'Color': 'black', 'Color Category': 'black', 'Product Width': '2.4 inches', 'Product Height': '6.7 inches', 'Product Weight': '0.57 pounds', 'Product Length': '2.4 inches', 'Cord Length': '120 inches', 'Microphone Type': 'usb microphones'}
Predicted Attribute match: {'Cable(s) Included': 'USB', 'Output(s)': 'USB', 'Brand': 'JLab'}
Predicted Attribute gpt: {'Brand': ['Jlab', 'Jlab', 'Jlab']}
Predicted Attribute ocr: {'Output(s)': ['usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb'], 'Cable(s) Included': ['usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb', 'usb'], 'Wireless Connectivity': ['bluetooth'], 'MIDI': ['output', 'output', 'output'], 'Brand Compatibility': ['universal'], 'Model Compatibility': ['universal']}
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